At Dressbon, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. This Return & Refund Policy outlines the conditions under which you can return items and receive a refund.
1. Return Eligibility
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Timeframe: You have 7 days from the date of receipt to return your item.
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Condition: Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
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Non-Returnable Items: Certain products are not eligible for return, including:
- Customized or personalized items
- Intimate apparel, such as undergarments
- Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
2. Return Process
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Step 1: Contact our customer service team at hello@dressbonbd.com or call our hotline at 01847-074080 to initiate a return. Please provide your order number and the reason for the return.
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Step 2: Once your return is approved, carefully pack the item(s) in the original packaging.
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Step 3: Ship the item(s) to the address provided by our customer service team. Please note that you are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).
3. Refund Process
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Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet our return eligibility criteria.
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Approval: If your return is approved, we will process your refund within 7-10 business days.
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Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
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Shipping Costs: Shipping costs are non-refundable, except in cases where the return is due to our error.
4. Exchange Policy
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Exchanges: If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item. We do not offer direct exchanges at this time.
5. Damaged or Defective Items
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Reporting Issues: If you receive a damaged or defective item, please contact us immediately at hello@dressbonbd.com or call our hotline at 01847-074080. Provide your order number and a description of the issue, along with photos of the damage or defect.
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Resolution: We will work with you to resolve the issue, which may include sending a replacement item or issuing a full refund.
6. Cancellations
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Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been shipped. Once an order is shipped, it cannot be canceled and must be returned following the process outlined above.
Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at: